Frequently Asked Questions
Are dogs permitted to the Spectacle of Light at Sudeley Castle?
Do I Need A Ticket In Advance?
Yes, you must purchase a ticket prior to the event as tickets are not available at Sudeley Castle. The earlier you purchase a ticket, the greater chance you have to guarantee your date and entry time slot. Each time slot has a set capacity and we expect the Spectacle to be extremely popular. We recommend you book as early as possible to avoid disappointment.
Where Do I Buy My Tickets?
Booking is open from 1st May.
EarlyBird Tickets have a 20% saving off the Full Price for both Standard and Saver Tickets.
Tickets are only bookable online, by phone on 01242 705 555 (Mon-Sat 9.30am – 6.00pm) or in person at the Everyman Theatre, Cheltenham.
All bookings incur a non-refundable £1.75 fee per booking transaction. This is applied per booking, not per ticket.
Groups of 15 or more paying visitors can receive a 20% discount off the full price. Contact our booking line 01242 705 555 (Mon-Sat 9.30am – 6.00pm)
Tickets will not be available at Sudeley Castle
All tickets are subject to availability and are neither refundable nor transferrable.
Where Do I Buy Group Tickets?
If you are a Coach or Travel company wishing to make a group booking then please email help@spectacleoflight.co.uk
I Have Not Received My Tickets
If you have purchased tickets and have not received an e-mail, please check your junk mail first. If you still haven’t found the email, please contact the Booking Line on 01242 705 555. (Mon-Sat 9.30am – 6.00pm)
Is My Ticket Valid For Any Date?
Tickets are only valid for the date and entry time selected at the time of booking. Tickets are neither refundable nor transferable. Please ensure you allow plenty of time travelling to the Spectacle and to park.
What Does The Time On My Ticket Signify?
The time on the ticket is the time you should arrive at the entrance to gain access to the Spectacle having parked. To avoid large queues, entrance to the Spectacle requires to be spread across the evening, so please make sure that you arrive at the time you have booked.
I Would Like To Exchange My Tickets For A Different Date - Is That Possible?
Please contact the Booking Line on 01242 705 555 (Mon-Sat 9.30am – 6.00pm)
They will arrange to take back your existing tickets and then process your new tickets for an administrative charge of £2.00 per ticket, which are subject to availability and will be charged at the prevailing price.
Do I Need To Print My Tickets?
Once you have purchased your tickets, you will either receive an email containing a PDF ticket or you will receive a ticket in the post. All tickets must be presented at the entrance to the Spectacle so they can be scanned. PDF tickets can be presented on your phone.
Please remember to check your junk email after purchase as quite often purchase emails will be sitting in that location and can be deleted after a short time.
Is There An Extra Charge Or Booking Fee When Buying Tickets?
VAT and booking fees are included in the price, however there is a non-refundable transaction fee of £1.75 per booking. Please note this is per booking not per ticket.
Will I Be Able To Buy Tickets At Sudeley Castle?
Tickets are only bookable online, by phone on 01242 705 555 or in person at the Everyman Theatre, Cheltenham (Opening times Mon-Sat 9.30am – 6.00pm)
I Am Unable To Buy Tickets Online, Is There Another Method?
Please contact the Spectacle of Light booking line on 01242 705 555 and your tickets will be posted to you. You can also purchase tickets in person at the Everyman Theatre Box Office, Cheltenham (Opening times Mon-Sat 9.30am – 6.00pm)
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